Refund policy
RETURN AND REFUND POLICY
We want you to be happy with what you order. If something isn't right, you have 30 days from the date of delivery to request a return.
Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items must be returned in their original packaging where possible.
The following cannot be returned:
- Items marked as final sale
- Gift cards
- Underwear, swimwear, and hosiery, for hygiene reasons
How to start a return
Email us at [RETURNS@HARLOWREESE.COM] with your order number and the item(s) you'd like to return. We'll reply within [1–2] business days with return instructions and an address.
Please don't send items back before contacting us — returns sent without prior authorisation may not be processed.
Return shipping costs
Return shipping is the customer's responsibility unless the item arrived damaged, faulty, or we sent the wrong item. In those cases we cover return shipping in full.
We recommend using a tracked service. We can't be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank or card issuer, it may take an additional few days to appear on your statement.
Original shipping charges are non-refundable except where the return is due to our error.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order for what you'd prefer.
Damaged or incorrect items
Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, contact us within [7] days at [SUPPORT@HARLOWREESE.COM] with photos and we'll make it right at no cost to you.
Cancellations
Orders can be cancelled for a full refund if the request is received before the order has been dispatched. Once dispatched, our standard return process applies.